At Hangzhou Hanhui Advertising Production Co., Ltd., we aim to provide high-quality wallpapers and photography materials to our customers. If you are not satisfied with your purchase, we are here to help. Please review our refund and return policy below:
1. Eligibility for Returns and Refunds
You may be eligible for a return or refund under the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- A valid proof of purchase (order number or receipt) is required for processing returns and refunds.
- Returns must be initiated within [X] days of receiving your order. After this period, unfortunately, we cannot offer you a refund or exchange.
2. Non-Returnable Items
Some items cannot be returned or refunded, including:
- Custom or personalized products (e.g., custom wallpapers).
- Digital products, such as downloadable wallpapers or photography materials.
3. Return Process
To initiate a return, please contact our customer service team at [Insert Contact Email] with the following information:
- Your order number.
- Reason for the return.
- Photos of the product (if applicable).
Once your return request is approved, we will provide return instructions. Please note that you will be responsible for the cost of return shipping unless the product is damaged or defective upon arrival.
4. Refund Process
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be issued to the original payment method within [X] business days.
If the return is not approved, we will notify you and the item will be sent back to you at your expense.
5. Damaged or Defective Items
If your product is defective or damaged upon arrival, please contact us immediately at [Insert Contact Email]. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damage or defect when contacting us.
6. Exchanges
We currently do not offer exchanges. If you need a different product, you must return the original item and place a new order.
7. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund unless the return is due to an error on our part (e.g., defective or incorrect items).
8. Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about our Refund and Returns Policy or need assistance, please contact us:
Hangzhou Hanhui Advertising Production Co., Ltd.
Room 20780, 2nd Floor, No. 1401 Changhe Road, Changhe Street,
Binjiang District, Hangzhou City, Zhejiang Province